Privacy policy
Last updated November 10, 2026. Draft pending review.
This policy covers the Keyvey website, buying a Keyvey plan, and the Keyvey WordPress plugin. "We" means Keyvey. Contact: [email protected] (email only).
The plugin
The plugin runs on your WordPress site. It stores your buyers' emails, platform account names and license records in your own database. It sends no telemetry and nothing about your buyers or sales. On a paid plan it sends only its plan key and your site's domain to our billing service (billing.keyvey.app), once a day for a few days about once a month, to fetch the renewed key and keep the plan on the site it was bought for, and once more if you click Ask for a refund; Free sites never contact us. Otherwise it only connects to services you turn on: NinjaTrader's Ecosystem API, Sierra Chart's Web API, and PayPal's certificate server (only if you use PayPal webhooks). Plan keys are checked offline. For your own store you are the controller of your buyers' data; the plugin adds WordPress's personal-data export and erase tools and suggested privacy-policy text to help you.
This website
No analytics, advertising or tracking cookies. Our host may keep standard server logs (IP address, page, time) for security, for a short time.
Buying a plan
Payments are handled by Stripe. We receive your name, email, billing country, the plan and its status, and the site address you give for the key. We never see your full card number. Stripe's privacy policy: https://stripe.com/privacy. We use this to issue your plan key, provide support, send receipts and notices about your plan, and meet tax and accounting duties. If you ask for a refund we keep a short record of it (your email, the site domain and a card fingerprint from Stripe, never the card number) so the once-per-customer refund rule works, and we use Stripe's fraud checks to spot stolen cards and fake purchases.
If you email us, we keep the conversation to help you. If we ever send you a business email you didn't ask for, it will say who we are, include our mailing address, and let you opt out with one reply; we honour opt-outs within 10 business days.
Sharing
We don't sell or rent personal data. We share it only with the providers that run the service (Stripe for payments, our email and hosting providers) or when the law requires it.
Keeping and deleting
Billing records are kept as long as tax law requires (usually up to 7 years). Other data is deleted within 12 months after you stop being a customer, or sooner on request. Email [email protected] to see, correct or delete your data.
Changes
We will post changes here and update the date above.