Refund policy

Last updated November 10, 2026. Draft pending review.

Start on the Free plan first: it has no time limit and needs no card, so you can see Keyvey working on your own site before you pay.

What can be refunded

• Your first payment, within 14 days. Monthly or yearly, a full refund if you ask within 14 days of that first payment.
• Once per customer. One refund per person, counted by email address, site domain and card. A second request from the same email, site or card is reviewed by a person and may be declined.

What can't

• Renewals. Monthly and yearly renewals are not refunded. Cancel any time under Settings → Billing → Manage billing; you keep the plan until the end of the period you paid for, and you are never charged again.
• Yearly plans after 14 days. The 14-day window applies to yearly plans too.
• Disputed payments. If a payment is disputed with your bank, we can't also refund it; the dispute decides it. While a dispute is open the plan doesn't renew its key.

How to ask

In WordPress go to Keyvey → Settings → Billing → Ask for a refund, tick the box and confirm. Most requests are answered on the spot: the payment is refunded to the card you paid with, the subscription is cancelled, and the plugin goes back to the Free plan. Some requests (for example a repeat request, or a payment our payment processor flagged as risky) go to a person first; we reply by email, usually within 2 business days, and your plan keeps working meanwhile.

You can also email [email protected] from the address you bought with. We never ask for your card number, password or plan key to process a refund.

After a refund

Licenses you already issued to your buyers keep working, renewing and revoking. Only the paid plan limits end. Refunds go back to the original payment method only, usually within 5–10 business days. We keep a short record of each refund (email, site domain, and a card fingerprint from Stripe, never the card number) so the once-per-customer rule works.

Nothing here limits rights you have under the law where you live.